Using Accurx Online Requests Correctly
At our practice, we want to make sure your request is dealt with safely and by the right team. To help us do this, please make sure you’re using the correct type of request when contacting us through Accurx.
Admin Request – for Non-Medical Issues
Use the Admin Request option if you are requesting:
• A sick note (fit note)
• Test results
• A repeat prescription
Available Monday–Friday, 8:00 AM – 6:30 PM
Medical Request – for Health Concerns
Use the Medical Request option if you:
• Have a new or ongoing medical problem
• Need advice or treatment from a doctor or clinician
Available from 8:00 AM until we reach capacity for the day
Important – Don’t Use Admin Request for Medical Problems
We’ve noticed some patients are using the Admin Request option to send in medical concerns when the Medical Request form is closed.
• If Medical Requests are still open:
You’ll receive a message asking you to resubmit your concern using the correct Medical Request form.
• If Medical Requests are closed (capacity reached):
You’ll receive a message explaining that we’re at capacity.
Please:
o Resubmit your request the next day at 8:00 AM
o Or contact NHS 111 or attend A&E if it’s urgent
Help Us Help You
Using the correct form means:
• Your request gets to the right person quicker
• We can manage demand safely and fairly
• Clinicians are not delayed reviewing the wrong type of requests
Need Help Using Accurx?
Our reception team is happy to guide you through the process.
Thank you for working with us to keep our services running smoothly.