Non-NHS Letter Cost Plus Fees at Limelight Health and Well-being Hub

Non-NHS Letter Cost Plus Fees

Affordable Services for Your Private Health Needs

At Limelight Health and Well-being Hub, we understand that sometimes you may need non-NHS services for your private healthcare needs. Our clinic offers a range of affordable services to cater to your needs, whether it be a simple statement or a detailed report.

Please find below a breakdown of our fees for our non-NHS services:

Access to Medical Records

Copy of full medical records (both physical and digital) Free
Copy of Blood Test/Investigation Results Free
Print out of immunisation history – short summary print outs of diagnosed conditions/prescribed medications/print out of immunisations record Free

 

Certificates

Straightforward statement (couple lines text e.g a registration status or an address confirmation) £18 (10 working days)/£50 (2 working days)
Complicated statement (over 2-line statement) £30 (10 working days)/£85 (2 working days)

Certificates or Reports that can be issued without Examination (28 days turnaround)

Written report filled in on a set template OR any TWIMC letter request that is extensive and falls under a full medical report category £89.50
Written report providing detailed opinion, prognosis, or statement on conditions £133- £160
Requests for additional information following on from above £30
Insurance forms (iGPR) £104
Statutory Forms (University DSA, travel pass, AH2 fostering update, boarding school forms etc) £40
Childminder Ofsted health Declaration Form £89.50
Home office Waiver KOLL forms: £133
Certificate to certify a patient ‘Fit for …’ something, e.g.

— Holiday insurance certificate

— Gym certificate

— LPA forms

— Firearms licensing

£89.50
Cremation form completion fee (ONE PART) £82

Medicals that require Examination (28 days turnaround)

Taxi or HGV £120
Fostering £100
DNA Swab** £100
D4 Medical £100

 

Vaccinations

Hepatitis B £30
ACWY £32
Private Prescription for Malaria tablets £5 (if 4 or more people from the same household, £20 max)

Please note that the practice reserves the right to refuse or delay to provide a letter or report or to amend pricing if the patient’s request falls out of the scope of the non-NHS services covered here. Furthermore, our practice is required to prioritise NHS work over any private work, and we will be in touch if necessary.

Private Work Policy for Limelight Health and Well-being Hub

Private Work Policy

Ensuring Efficient and Effective Private Work Services

Limelight Health and Well-being Hub is committed to providing high-quality healthcare services to our patients. Private work requests are an additional service that we offer at our discretion, because  we aim to ensure that this does not interfere with our primary responsibility of providing NHS services.

This policy outlines the procedures and guidelines that we follow for all private work requests.

The following private work requests are covered under this policy:

  • Solicitor’s reports
  • Fostering reports

Taxi / HGV medicals

  • Private insurance reports
  • Official government service reports (e.g. DVLA, DWP, etc.)
  • To Whom It May Concern (TWIMC) letters

The practice does not accept cash or cheque payments. An invoice will be raised and shared with you by email within 2 working days of the private work request being received/

Payments can be made via bank transfer to the business account listed on the invoice. Please ensure you use the reference number of your invoice as a reference for the payment, rather than your name or any other identifiers, to avoid delays with matching your payment to your request.

Payment for private, non-NHS work received from patients or any other services needs to be made in advance of the reports being prepared. This is to ensure that practice resources are used efficiently; requests will not be seen by the GPs for the work to be completed until payment is received.

The fees paid for non-NHS work are non-refundable; the payments are made to cover the practice staff’s time in preparing and issuing the reports, not the content of the reports. We will also not issue refunds if the patient fails to attend a scheduled private health check appointment, where applicable.

Private work requests will be processed within the relevant timescales after payment being received. For complex cases, the processing time may be longer, and we will inform patients accordingly.

Non-NHS Letter Cost Plus Fees

Call to Action (CTA):

At Limelight Health and Well-being Hub, we are committed to providing efficient and effective private work services. If you require any of the services outlined above, please fill in this form and either:

Alternatively, you can attend the practice to be given a paper copy of this form to complete.

 

We understand that private work requests can be stressful and time-consuming for patients. Our Private Work Policy is designed to ensure that we provide timely and efficient private work services to our patients while minimizing any potential disruption to our NHS services. We are committed to providing transparent and reliable private work services for all our patients.

 

Mental Health Act

In most cases when people are treated in hospital or another mental health facility, they have agreed or volunteered to be there. You may be referred to as a voluntary patient.

But there are cases when a person can be detained, also known as sectioned, under the Mental Health Act (1983) and treated without their agreement.

The Mental Health Act (1983) is the main piece of legislation that covers the assessment, treatment and rights of people with a mental health disorder.

People detained under the Mental Health Act need urgent treatment for a mental health disorder and are at risk of harm to themselves or others.

Find out how to deal with a mental health crisis or emergency

Changes to the Mental Health Act during the coronavirus outbreak

The government have made some temporary changes to the Mental Health Act due to coronavirus.

The Rethink website has published NHS guidance for anyone affected by the Mental Health Act during the coronavirus outbreak.

Advice for carers and families

If your loved one has been detained, he or she will have to stay in hospital until the doctors or a mental health tribunal decide otherwise.

You still have the right to visit. Visiting arrangements depend on the hospital, so check visiting hours with staff or on the hospital website.

In some cases the patient may refuse visitors, and hospital staff will respect the patient’s wishes. If you’re unable to see your relative, staff should explain why.

With permission from your relative, doctors may discuss the treatment plan with you.

You can also raise concerns or worries with the doctors and nurses on the ward.

Hospital accommodation should be age- and gender-appropriate.

Not all hospitals will be able to offer a ward dedicated to each gender, but all should at least offer same-sex toilets and wash facilities.

For more information:

Who decides that someone should be detained?

In emergencies

An emergency is when someone seems to be at serious risk of harming themselves or others.

Police have powers to enter your home, if need be by force, under a Section 135 warrant.

You may then be taken to a place of safety for an assessment by an approved mental health professional and a doctor.

You can be kept there until the assessment is completed, for up to 24 hours.

Find out more about the Section 135 warrant

If the police find you in a public place and you appear to have a mental disorder and are in need of immediate care or control, they can take you to a place of safety (usually a hospital or sometimes the police station) and detain you there under Section 136.

You’ll then be assessed by an approved mental health professional and a doctor.

You can be kept there until the assessment is completed, for up to 24 hours.

Find out more about the Section 136 warrant

If you’re already in hospital, certain nurses can stop you leaving under Section 5(4) until the doctor in charge of your care or treatment, or their nominated deputy, can make a decision about whether to detain you there under Section 5(2).

Section 5(4) gives nurses the ability to detain someone in hospital for up to 6 hours.

Section 5(2) gives doctors the ability to detain someone in hospital for up to 72 hours, during which time you should receive an assessment that decides if further detention under the Mental Health Act is necessary.

Non-emergencies

In most non-emergency cases, family members, a GP, carer or other professionals may voice concerns about your mental health.

They should discuss this with you, and together you should make a decision about what help you may need, such as making an appointment with your GP to discuss further options.

Find out more about accessing mental health services

But there may be times when there are sufficient concerns about your mental health and your ability to make use of the help offered.

In these circumstances your relatives or the professionals involved in your care can ask for a formal assessment of your mental health through the Mental Health Act process.

Your nearest relative has the right to ask the local approved mental health professional service, which may be run by local social care services, for an assessment under the Mental Health Act.

It’s also possible for a court to consider using the Mental Health Act in some circumstances, or for a transfer to a hospital to take place from prison.

As part of this formal process, you’ll be assessed by doctors and an approved mental health professional.

One of the doctors must be specially certified as having particular experience in the assessment or treatment of mental illness.

Find out more about getting a mental health assessment

The length of time you could be detained for depends on the type of mental health condition you have and your personal circumstances at the time.

You could be detained for:

  • up to 28 days under Section 2 of the Mental Health Act
  • up to 6 months under Section 3 of the Mental Health Act, with further renewals

During these periods, assessments will be regularly carried out by the doctor in charge of your care to determine whether it’s safe for you to be discharged and what further treatment is required, if any.

You should always be given information about your rights under the Mental Health Act.

Read the Royal College of Psychiatrists’ Q&A about being sectioned in England and Wales.

What does the term ‘being sectioned’ mean?

The Mental Health Act is structured in many sections.

If someone says, “You’re being sectioned under the Mental Health Act”, they mean you’re detained according to a particular section of the Mental Health Act.

In most cases, you’ll be told which section of the Mental Health Act applied in your case. For example, “You’re detained under Section 2 of the Mental Health Act”.

How can I appeal against being detained?

Any person who’s compulsorily detained has the right to appeal against the decision to a mental health tribunal (MHT) or to the hospital’s managers.

An MHT is an independent body that decides whether you should be discharged from hospital.

You may be eligible for legal aid to pay for a solicitor to help you do this.

Visit GOV.UK if you want to apply to the mental health tribunal

You also have the right to see an independent mental health advocate if you’re detained.

Ask the nurses on your ward or the hospital manager how you can get to see one.

An independent mental health advocate can help you understand your rights and could also help if you’re not happy with your situation.

You can also make a complaint to the Care Quality Commission (CQC) if you’re unhappy with the way the Mental Health Act has been used.

Consent to treatment

If you’re held under the Mental Health Act, you can be treated against your will.

This is because it’s felt you do not have sufficient capacity to make an informed decision about your treatment at the time.

This is also the case if you refuse treatment but the team treating you believe you should have it.

The CQC provides detailed guidance about your rights in terms of consenting to medication and electroconvulsive therapy if you’re detained in hospital or placed on a Community Treatment Order (CTO).

What is ‘Section 17 leave’?

Going on leave from the hospital should form an important part of your care as you recover.

This means that while detained under the Mental Health Act, you may be able to leave the hospital if authorised by the doctor or clinician in charge of your care (also known as the responsible clinician).

This leave is often referred to as “section 17 leave”, as it’s Section 17 of the Mental Health Act that allows this leave.

The responsible clinician in charge of your care can place conditions on the leave, such as where you should stay while away from the hospital and whether this will be for a fixed period of time.

You should be given a copy of the Section 17 leave form that sets out these conditions so you’re clear what they are.

The responsible clinician can revoke your leave and make you come back to hospital at any time.

If you do not return to the hospital at the end of the leave period, you can be made to go back to the hospital.

What’s a community treatment order?

If you have been treated in hospital under the Mental Health Act and are being discharged or allowed out of the hospital on short-term leave, you may be put under a Community Treatment Order (CTO).

Under Section 17 of the Act, you can get leave but can be recalled to hospital if, for example, you stop taking required medication or your condition gets worse.

Make sure you know how long any leave is agreed for (usually 1 night or a weekend) before leaving the hospital.

You may be recalled to hospital during the leave if there are significant concerns about how you manage in the community.

If you’re on leave or are being discharged, you may be made subject to a CTO if your doctor is concerned that you may not continue your treatment when you leave hospital.

Generally, a CTO means you can go home under certain conditions that you have to meet.

This is to protect yourself or others from harm and ensures you continue your treatment.

As normally occurs when someone is discharged from hospital, you’ll be assigned a care co-ordinator, who’ll help you with your mental health needs.

If you break the conditions of the CTO or your situation gets worse, you could be readmitted to hospital.

You could be detained for up to 72 hours while a decision is made about the next steps in your care.

Depending on your circumstances, your CTO could be revoked, which means you’ll have to stay in hospital, or you could be allowed to leave hospital and continue your CTO.

While you’re on a CTO, you can appeal against it. You may be eligible for legal aid to pay for a solicitor to help you do this.

You also have the right to see an independent mental health advocate and appeal to a mental health tribunal when you’re on a CTO.

Ask your care co-ordinator, the nurses on your ward or hospital manager how you can get to see one.

An independent mental health advocate can help you understand your rights and could also help if you’re not happy with any of your CTO conditions.

The CQC provides detailed guidance about your rights in relation to consent to medication and electroconvulsive therapy if you’re subject to a CTO.

Download the CQC guidance on supporting your rights under a CTO (PDF, 109.91kb)

What’s the SOAD service?

The second opinion appointed doctor (SOAD) service safeguards the rights of patients subject to the Mental Health Act.

SOADs are consulted in certain circumstances when a patient refuses treatment, or is too ill or otherwise incapable of giving consent.

They’ll check whether the recommended treatment is clinically appropriate and that your views and rights have been taken into account.

For example:

  • If you have already received medication for 3 months without consent under the Mental Health Act, the SOAD has to review whether continuous medication is really necessary.
  • If you’re too ill to give valid consent to electroconvulsive therapy and your doctor feels it’s necessary, the SOAD has to review whether it’s appropriate for the treatment to be given. Electroconvulsive therapy cannot be given to a patient who’s able to give consent but refuses to do so, except in urgent situations.

What’s an approved mental health professional (AMHP)?

An approved mental health professional (AMHP) is a mental health worker who has received special training to provide help and give assistance to people who are being treated under the Mental Health Act.

Their functions can include helping to assess whether a person needs to be compulsorily detained (sectioned) as part of their treatment.

An approved mental health worker is also responsible for ensuring that the human and civil rights of a person being detained are upheld and respected.

Privacy Policy

How we aim to keep your data safe and secure.

Dr Louise Nzinga Grant is committed to safeguarding your privacy. Contact us at brooksbar.enquieries@nhs.net if you have any questions or problems regarding the use of your Personal Data and we will gladly assist you.

By using this site or/and our services, you consent to the Processing of your Personal Data as described in this Privacy Policy.
This Privacy Policy is a part of our Terms and Conditions; by agreeing to Terms and Conditions you also agree to this Policy. In the event of collision of terms used in Terms and Conditions and Privacy Policy, the latter shall prevail.

Definitions

Data Protection Principles

We promise to follow the following data protection principles:

  • Processing is lawful, fair, transparent. Our Processing activities have lawful grounds. We always consider your rights before Processing Personal Data. We will provide you information regarding Processing upon request.
  • Processing is limited to the purpose. Our Processing activities fit the purpose for which Personal Data was gathered.
  • Processing is done with minimal data. We only gather and Process the minimal amount of Personal Data required for any purpose.
  • Processing is limited with a time period. We will not store your personal data for longer than needed.
  • We will do our best to ensure the accuracy of data.
  • We will do our best to ensure the integrity and confidentiality of data.

Data Subject’s rights

The Data Subject has the following rights:
  1. Right to information – meaning you have the right to know whether your Personal Data is being processed; what data is gathered, from where it is obtained and why and by whom it is processed.
  2. Right to access – meaning you have the right to access the data collected from/about you. This includes your right to request and obtain a copy of your Personal Data gathered.
  3. Right to rectification – meaning you have the right to request rectification or erasure of your Personal Data that is inaccurate or incomplete.
  4. Right to erasure – meaning in certain circumstances you can request for your Personal Data to be erased from our records.
  5. Right to restrict processing – meaning where certain conditions apply, you have the right to restrict the Processing of your Personal Data.
  6. Right to object to processing – meaning in certain cases you have the right to object to Processing of your Personal Data, for example in the case of direct marketing.
  7. Right to object to automated Processing – meaning you have the right to object to automated Processing, including profiling; and not to be subject to a decision based solely on automated Processing. This right you can exercise whenever there is an outcome of the profiling that produces legal effects concerning or significantly affecting you.
  8. Right to data portability – you have the right to obtain your Personal Data in a machine-readable format or if it is feasible, as a direct transfer from one Processor to another.
  9. Right for the help of supervisory authority – meaning you have the right for the help of a supervisory authority and the right for other legal remedies such as claiming damages.
  10. Right to withdraw consent – you have the right withdraw any given consent for Processing of your Personal Data.

Data we gather

TODO – Information you have provided us with

This might be your e-mail address, name, billing address, home address etc – mainly information that is necessary for delivering you a product/service or to enhance your customer experience with us. We save the information you provide us with in order for you to comment or perform other activities on the website. This information includes, for example, your name and e-mail address.

Information automatically collected about you

Limelight Health uses the Real-Time, Acquisition, Behaviour and Conversion features of Google Analytics. Limelight Health and Google use first-party cookies (such as the Google Analytics cookie) to inform, optimise, our webpages based on your past visits to our Site and allows us to improve your experience with us. The information is then presented back to our internal managers as reports that are reviewed periodically. The reports that we product have been broken down below:

Real-Time Report

The real-time feature of Google Analytics allows us to monitor activity as it happens on our site. The reports are updated continuously and each hit is reported seconds after it occurs. For example, we can see how many people are on your site right now, which pages or events they’re interacting with, and which goal conversions have occurred.

Acquisition Report

The acquisition feature of Google Analytics allows us to see where our visitors originated from, such as search engines, social networks or website referrals. This is a key section when determining which online marketing tactics are bringing the most visitors to our website.

Behaviour Report

The behaviour feature of Google Analytics allows us to visualise the path users travelled from one page or Event to the next. This report can help us discover what content is keeping users engaged with our site. The behaviour report can also help us identify potential content issues.

TODO – Information from our partners

We gather information from our trusted partners with confirmation that they have legal grounds to share that information with us. This is either information you have provided them directly with or that they have gathered about you on other legal grounds. See the list of our partners here.

Publicly available information

We might gather information about you that is publicly available.

How we use your Personal Data

We use your Personal Data in order to:
  • enhance your customer experience;
  • fulfil an obligation under law or contract;
We use your Personal Data on legitimate grounds and/or with your Consent.
On the grounds of entering into a contract or fulfilling contractual obligations, we Process your Personal Data for the following purposes:
  • to provide you with a service;
  • to communicate important information that will aid in accessing our services
On the ground of legitimate interest, we Process your Personal Data for the following purposes:
  • to administer and analyse our client base (usage behaviour and history) in order to improve the quality, variety, and availability of services offered/provided;
  • to conduct questionnaires concerning client satisfaction
As long as you have not informed us otherwise, we consider offering you services that are similar or same to your browsing history/browsing behaviour to be our legitimate interest.
With your consent we Process your Personal Data for the following purposes:
  • to keep you informed and up to date on services offered (from us and/or our carefully selected partners);
  • for other purposes we have asked your consent for;
We Process your Personal Data in order to fulfil obligation rising from law and/or use your Personal Data for options provided by law. We reserve the right to anonymise Personal Data gathered and to use any such data. We will use data outside the scope of this Policy only when it is anonymised. We save information gathered about you for as long as needed for accounting purposes or other obligations deriving from law, but not longer than necessary.
We might process your Personal Data for additional purposes that are not mentioned here, but are compatible with the original purpose for which the data was gathered. To do this, we will ensure that:
  • the link between purposes, context and nature of Personal Data is suitable for further Processing;
  • the further Processing would not harm your interests and
  • there would be appropriate safeguard for Processing.
We will inform you of any further Processing and purposes.

National Data Opt-out

Who else can access your Personal Data

Our processing partners:

  • todo
Our business partners:

  • todo
Connected third parties:

  • todo

We only work with Processing partners who are able to ensure adequate level of protection to your Personal Data. We disclose your Personal Data to third parties or public officials when we are legally obliged to do so. We might disclose your Personal Data to third parties if you have consented to it or if there are other legal grounds for it.

How we secure your data

We do our best to keep your Personal Data safe. We use safe protocols for communication and transferring data (such as HTTPS). We use anonymising and pseudonymising where suitable. We monitor our systems for possible vulnerabilities and attacks.TODO – describe additional security measures.

 

Even though we try our best we can not guarantee the security of information. However, we promise to notify suitable authorities of data breaches. We will also notify you if there is a threat to your rights or interests. We will do everything we reasonably can to prevent security breaches and to assist authorities should any breaches occur.

 

If you have an account with us, note that you have to keep your username and password secret.

Children

We do not intend to collect or knowingly collect information from children. We do not target children with our services.

Cookies and other technologies we use

We use cookies and/or similar technologies to analyse customer behaviour, administer the website, track users’ movements, and to collect information about users. This is done in order to personalise and enhance your experience with us.

 

A cookie is a tiny text file stored on your computer. Cookies store information that is used to help make sites work. Only we can access the cookies created by our website. You can control your cookies at the browser level. Choosing to disable cookies may hinder your use of certain functions.

  • We use cookies for the following purposes:
  • Necessary cookies – these cookies are required for you to be able to use some important features on our website, such as logging in. These cookies don’t collect any personal information.
  • Functionality cookies – these cookies provide functionality that makes using our service more convenient and makes providing more personalised features possible. For example, they might remember your name and e-mail in comment forms so you don’t have to re-enter this information next time when commenting.
  • Analytics cookies – these cookies are used to track the use and performance of our website and services
  • Advertising cookies – these cookies are used to deliver advertisements that are relevant to you and to your interests. In addition, they are used to limit the number of times you see an advertisement. They are usually placed to the website by advertising networks with the website operator’s permission. These cookies remember that you have visited a website and this information is shared with other organisations such as advertisers. Often targeting or advertising cookies will be linked to site functionality provided by the other organisation.
You can remove cookies stored in your computer via your browser settings. Alternatively, you can control some 3rd party cookies by using a privacy enhancement platform such as optout.aboutads.info or youronlinechoices.com . For more information about cookies, visit allaboutcookies.org.

We use Google Analytics to measure traffic on our website. Google has their own Privacy Policy which you can review here. If you’d like to opt out of tracking by Google Analytics, visit the Google Analytics opt-out page.

Contact Information

Data Protection Officer

If you have any questions regarding Processing your Personal Data, your rights regarding your Personal Data or this Privacy Policy, contact our Data Protection Officer Rasha Abdalla at rasha.abdalla1@nhs.net

Data Protection Officer

Contact Information

We reserve the right to make change to this Privacy Policy.